Changed your mind? Tell us within 2 days and send it back unused. Faulty or wrong item? We fix it, swap it or refund it.
Change of mind
- Message us on WhatsApp +971 55 504 2013 within 2 days of receiving your order.
- The part must be unused, not fitted, and in its original packaging with all bolts and pieces.
- You pay the cost of sending it back, or you can drop it off with us by arrangement.
Faulty, damaged or wrong item
If something arrives damaged or not what you ordered, message us within 2 days with photos. If a part turns out to be faulty later, tell us as soon as you notice. We will replace it, repair it or give you a full refund, and we cover the return cost.
What we can’t take back
- Parts that have been fitted, ridden on, scratched or modified (unless faulty).
- Damage caused by incorrect fitting, crashes or misuse.
Refunds
Once we receive and check the returned part, we refund you using the method you paid with, within 7 working days. The AED 15 delivery fee is refunded only if the item was faulty or wrong.
Your legal rights
This policy is in addition to your rights under UAE consumer protection law.